Settings - General


Customer login in the checkout by default is optional. It can be disabled completely or enforced at all times.


This is the default and recommended setting. Customers are able to check out as guest without having to login. New customers automatically have an account created at the completion of the checkout. New accounts don't have a password but one can be easily set by performing a password reset or clicking the invitation to activate their account which is in the order confirmation email by default.

Existing customers are able to login to retrieve their saved details and speed up the checkout flow.


This option turns off login completely, hides the checkout as guest and login buttons in the checkout which leaves the guest checkout flow as the only option.


When login is Required, the checkout as guest button is removed from the checkout, so only customers within existing account can purchase. This setting is useful for certain business to business e-commerce sites.

Allow logins using email addresses and

ezimerchant supports a number of third-party authorisation methods. The benefit to customers is that they can use an account they use regularly as the login method, meaning they don't have to remember yet another password.

The authorisation methods supported are:

  • Google
  • Live
  • Facebook
  • PayPal


Address Verification

The address verification feature of ezimerchant provides benefits to both the buyer and the merchant. For the buyer, address entry in the checkout is made significantly easier and faster by presenting address suggestions after just a few characters of the address are entered.

The benefit to the merchant is that addresses are valid delivery points, Ensuring that failed deliveries as a result of incorrectly entered addresses are significantly minimised if not completely eliminated, which saves time, money and frustration.

Click the Learn More link in the feature panel of the settings screen for more information

Fraud Data

Credit card fraud is a growing problem for online merchants. As the merchant, you are liable for fraudulent credit card transactions and possibly chargeback fees as well.

ezimerchant has teamed up with MaxMind to provide an industry leading Credit Card Fraud Detection tool to assist verifying the validity of orders. By reviewing & ranking information associated with the purchaser including location and internet settings, such as the following, a fraud score is calculated.

  • IP City
  • IP Latitude
  • IP Longitude
  • ISP of IP address
  • Organisation of IP address
  • Credit Card Issuing Bank

Currency Conversion

Currency conversion is supported by ezimerchant in both transactional and display modes. How it behaves depends on payment settings.

The buyers country is automatically detected based on their IP address when they visit the site, the cart and the checkout. Based on this their currency is known. If one or more of the payment methods supports the buyers currency, the price displayed will be the price in their currency. If not, then the price displayed will be the unconverted price in the merchants default currency together with a converted price in the buyer's currency in smaller text with a note to indicate that it is an estimate.

Currency conversion can be either disabled, enabled with daily rate updates at no additional cost or enabled with immediate for an annual fee.

Customer Instructions

Enabling this allows the customer to enter specific instructions on the payment page for their order. This information appears in your order in ezimerchant.

Terms & Conditions

Enables specifying a set of terms and conditions that customers need to agree on before continuing through the checkout process.


Terms & Conditions are disabled. Customers will not be prompted to agree to to terms during the checkout flow.

Always Required

Customers will be prompted to agree to the terms and conditions every time they purchase.

Required on First Purchase

Customers will be prompted to agree to the terms and conditions if they have never agreed before or if the terms and conditions have changed since the last time they made a purchase.

Terms content editor

Use the editor to enter your terms & conditions. Long terms & conditions will be shown with a scroll bar on the standard single-page checkout.



This is the default setting which enables purchases from your store.


This option will disable your checkout and remove the buy buttons from your site (version 5 template only).

Show the following message when the checkout is disabled

Enter a message to your customers on the checkout screen while the checkout is disabled.

Accept Orders From

It is possible to specify which countries your store accepts orders from. You may want to exclude certain countries based on risk profiles or business requirements.

Accept All

Clicking Accept All ticks all countries in the list.

Clear All

Clicking Clear All unticks all countries in the list, which saves a lot of clicking if you need to select only a few countries.

Clear High Risk Countries

This option will clear countries that are considered high risk based on various historical fraud profiles. These countries are:

  • Bulgaria (BG)
  • Cameroon (CM)
  • Egypt (EG)
  • Gambia (GM)
  • Ghana (GH)
  • Indonesia (ID)
  • Iran (IR)
  • Israel (IL)
  • Lithuania (LT)
  • Malaysia (MY)
  • Morocco (MA)
  • Nigeria (NG)
  • Pakistan (PK)
  • Romania (RO)
  • Russia (RU)
  • Turkey (TR)
  • Ukraine (UA)
  • Vietnam (VN)
  • Yugoslavia (YU)
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