Orders

The Orders section shows a summary of all unarchived orders. Summary information includes details about when the order was placed, by who, the amount, fraud risk, payment status and shipment status. Details regarding each order are accessible from this screen as well as a number of tools facilitate managing of orders.

Get to the Orders screen by selecting Orders from the main menu

Navigating orders

The header of the Orders screen provides a number of ways to navigate and categorise your orders

Search

Clicking the icon reveals the search bar below the Orders header. Quickly find orders by customer name or order number by entering a partial name or complete order number then clicking the Search button or pressing Enter. Search results include orders which have been archived. Clicking the small X to the right of the search button clears the search results and closes the search bar

Inbox

All new orders appear in the and remain there until they are archived. Orders are sorted from newest to oldest.

Order Labels

If any labels have been defined they appear between the Inbox and Archive tabs in the Orders header. See Order Labels for more information.

Bulk order actions

The following functions (Archive, Process and Cancel) can be applied to one or more orders simultaneously. The action buttons are disabled until at least one order is ticked (using the checkbox on the right most column)

Clicking the checkbox in the header selects or deselects all orders on the current page. The drop down icon to the right of the header checkbox shows the a menu

Order Actions

The Orders screen footer provides a number of actions, which can be applied to orders to transition them through their various stages.

Archive

It's good practice to keep only orders requiring further attention in the . Once an order has been completed it makes sense to it. Once an order is archived it is still accessible via the tab or search results. What defines a complete order can differ for each business. You can use order labels to manage transitions other than payment and shipment.

To archive an order, either open the order by clicking the order number, then click the Archive button, or tick one or more orders then click the Archive button beneath the list of orders.

Print

If you require a printed copy of the order for archiving or fulfilment purposes, use the print function. A panel opens with a PDF preview of the selected order(s). From the preview the PDF can be either printed or downloaded.

Process

Use the Process function to set the payment and shipment status of orders. See Process Orders for more information.

Cancel

Any payments and shipments which have been applied to an order are reversed when an order is cancelled. See Cancel Orders for more information.

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